The streamlining has been achieved by simplifying the documentation process for new customers. Previously, the three documents required in order to establish a power connection – a contract for connecting to power networks, a contract defining power purchase and sale, and an act on the boundaries of the property – required three separate visits by the power company. Now, all three documents can be issued in one visit, cutting the time it takes for power to be installed.
“To simplify the installation of power to new clients, we have incorporated all our procedures. Now, following the submission of the technical plans for connecting electrical devices, a client gets all the most important documents in one visit. This can be done on our website or at the client service centre. This has enabled us to shorten the connection time to our networks by two days on average,” said Aidas Ignatavičius, general manager of Lesto.
Ignatavičius expects the changes to improve conditions for businesses with respect to their power connection, which will be faster and more convenient. He also anticipates an improvement in the company’s ranking in global indexes such as the World Bank‘s Doing Business report.
According to Mantas Katinas, general manager of Invest Lithuania, the foreign investment development agency, this move will be particularly encouraging for investors in the manufacturing and data centre sectors.
“Connection speed to power networks is a very important consideration for businesses that have significant energy requirements, such as manufacturing companies and data centres. Lithuania has a number of advantages to offer these businesses, and now that the speed of connection to power networks is sufficiently competitive they can take full advantage of them. So, these changes Lesto have implemented are extremely important for Lithuania’s competitiveness,” he said.